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Suggestions for my Doctor’s surgery suggestion box

Published February 17, 2019 by Naomi Rettig

Sat waiting for my diabetic review at the doctors, and waiting, and waiting, I spot their suggestion box. So after nearly an hour past my appointment time I thought I’d amuse myself. The following is what will greet the practice manager when she opens the suggestion box.

1. The waiting room needs to be renamed ‘The Executive Lounge’ for starters. Calling it the waiting room is setting the scene for misery and gloom and low expectations. It would be more uplifting to be told ‘take a seat in the executive lounge’ when you check in.

2. When using the self-service check in system it can leave an anxious patient anxious when they sit down, wondering if they completed all the stages correctly. I suggest the machine be programmed with a fanfare to be played loudly if completed correctly. Maybe a burst of confetti for the 100th correct user.

3. The waiting room/executive lounge can get quite tedious when waiting for any length of time. Even though your information slides are informative they are mind numbingly boring on repeat for an hour. I realise a TV licence is an extravagant expense, and fraught with its own problems (I might want to watch This Morning, another patient might prefer Homes Under the Hammer) so how about hiring out mini DVD players with headphones for a small fee. You could profit from patients’ boredom and patients would be less cranky if kept waiting. If not DVD players, then how about just headphones for hire with a selection of music. Patients could have their own little silent discos or classical calm. Music therapy. The headphones could vibrate when the patient is called through, but if I’m jiggling to a bouncy track I would leave them on while sashaying along the corridor.

4. Heated flooring in the nurse’s rooms would be lovely. When you have to take your shoes and socks off for diabetic foot testing it can be a bit chilly in winter. This isn’t a diva request, I have dainty, delicate, size 9, diabetic feet. If this is too much expense a fluffy bath mat could be a substitute.

5. Waiting in the executive lounge would be improved with food and drink. I would like coffee but some of the other patients I saw I wouldn’t trust with a hot beverage, so I think you’d have to play it safe with a water cooler. Food wise it would have to be something healthy too, yawn, so maybe fruit and nuts. Maybe just fruit as too many people have nut allergies these days. Actually, scrap this suggestion as an apple and a glass of water sounds too much like a minimalist still life set up.

6. Thinking of painting, a little bit of art therapy in the executive lounge would be good while people wait. But again, having seen a lot of the other patients I wouldn’t trust them with crayons let alone squidgy paint.

7. Lava lamps. Calming and therapeutic. I suggest you have a plethora of lava lamps placed around the executive lounge. The other surgery in town has a fish tank which is calming to watch, except when children tap on the glass, that increases anxiety, of the fish and myself. Thus, lava lamps would be a good distraction for anxious patients, inquisitive children, and people who like watching blobs bob up and down.

I hope these suggestions help.

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The Healer

Published July 16, 2017 by Naomi Rettig

‘I know what you’re doing, but I don’t know how you’re doing it.’ Dr. Lennox interlocked his fingers tightly together and stared across the desk.

Vivian volleyed the stare back across, her face set to neutral. ‘I don’t know what you mean.’

Dr. Lennox sighed. ‘How long have you worked for me Vivian?’

‘Just over five years.’

He unclasped his fingers and rested his hands on the desk. ‘Do you know what I did on the weekend?’

Vivian frowned. ‘Um, no.’

‘You’d never guess.’

Vivian studied Dr. Lennox’s blank face. ‘Then I won’t try.’

‘I went through patient medical files. All weekend.’ He stood up and retrieved a brown battered briefcase from beside the filling cabinet. ‘I’ve spent all weekend correlating data.’ Sitting back down he pulled out some papers from the bag and set them down on the desk, placing the bag on the floor. He indicated to one of the sheets with his right hand. ‘This is a list of all my patients who, having been diagnosed with terminal diseases, miraculously got better. Without medical help.’ He looked up from the sheet of paper to Vivian.

She remained perfectly still, hands resting lightly on her lap. The only movement was a pronounced swallow.

‘And this list,’ said Dr. Lennox. He pointed to the other sheet of paper. ‘This is a list of people who have suddenly developed the same terminal illnesses, seemingly overnight.’ He looked up from the desk again. ‘If you want to say anything, please, just jump on in.’

Vivian shrugged, staring at the papers on the desk. ‘People get sick all the time, and some people get better, that’s life.’

Dr. Lennox laughed. ‘Well, yeah, that is life, yet, do you know what the strange thing here is?’ His face crumbled the smile away and his eyes narrowed.

Vivian’s only response was to breathe a little faster.

Dr. Lennox continued. ‘These people on this sudden illness list, well, they got sick on the same day that the people on the sick list got better.’

Vivian tucked a loose strand of hair behind her ear. ‘Co-incidence.’

Dr. Lennox smiled broadly, yet the smile didn’t reach his eyes. ‘We both know it’s no co-incidence.’ He looked down at the lists in front of him. ‘Mrs. Ramirez had terminal bowel cancer, in June she no longer has it, but Mrs. Godfrey, of previous good health, now has terminal bowel cancer.’

‘That doesn’t mean anything,’ said Vivian. She crossed her legs slowly and leaned back into the groaning plastic chair.

Dr. Lennox rubbed at his moustache. ‘Not on its own no. But there are seven other cases I’ve found. Seven other terminally ill patients, spanning back five years, that have miraculously been cured without medical intervention. And seven matching patients that have developed those exact terminal illnesses overnight. Shall I read you the other six out?’

‘I don’t think there’s a need for that.’ Vivian folded her arms.

‘I checked on the system, and the dates that they appeared to switch their illnesses, both patients were in the surgery, and on all seven days, and for each of those patients, you took their blood.’ Dr. Lennox mirrored Vivian by leaning back in his chair and folding his arms. He had a smug grin on his face, as if he was Poirot revealing the murderer at the end of an Agatha Christie adaptation.

Vivian returned his smile slyly. ‘I’m your only phlebotomist and I’m in most days, so that’s not surprising.’

Dr. Lennox rocked on his chair slightly, loosening his arms to rest on his stomach. ‘So, you’re not going to tell me?’

Vivian tilted her head. ‘Tell you what?’

‘How you’re doing it?’

‘Doing what?’ Vivian uncrossed her arms and leant forward. ‘I’m not sure what you’re accusing me of, do I need my union rep in here with me?’

‘Vivian, of course you don’t need a rep.’ Dr. Lennox attempted a warm smile as he rested forward onto the desk. ‘This is just a friendly chat, completely off the record. Just between you and me.’ He picked up his silver pen and started to roll it between his fingers.

Vivian gazed out of the window, she watched flowers being blown from the apple blossom tree outside. ‘I don’t know what you want me to say.’

‘I merely want you to tell me the truth. I’m a doctor, I just want to know how you are curing these people.’ He tapped his pen gently on the desk protector. ‘And I know it is you because all the saved patients are patients you like, and all the inflicted patients are patients you don’t.’

Vivian’s eyebrows flickered up.

Dr. Lennox smiled and put his pen down. ‘I hear the gossip when I’m getting coffee.’ His smile morphed into a frown. ‘But I can’t logically work it out.’

Vivian’s shoulders dropped and she stared at her hands. ‘It’s not logical.’ She looked up at the doctor. ‘Or ethical.’

Dr. Lennox nodded slightly. ‘Go on.’

‘You won’t believe me, and if you report me, no one would believe you either.’

Dr. Lennox nodded again. ‘Try me then, you have nothing to lose. Because if you don’t tell me, I’m going to have to let you go.’

Vivian’s nostrils flared. ‘I have a contract.’

‘I have a Hippocratic oath.’

Vivian bit the inside of her lip and stared at the blossom tree outside the window again. ‘I can’t explain scientifically how I can do these things. I’ve researched, but it’s a phenomenon, and I’ve been afflicted with it since I was a child.’

‘Afflicted?’

Vivian focused her attention back to Dr. Lennox. ‘Yes. My Gran called it a gift. I call it a curse. It’s a power I have, but it makes me a bad person.’

Dr. Lennox frowned. ‘You have the power of life and death?’

Vivian twiddled with the jade crystal on her necklace. ‘You could say everyone has the power of life or death. You choose not to kill people so you could say you are giving them the power of life.’

‘I could quite easily murder my ex.’ A nervous laugh followed from the doctor.

Vivian shuffled the chair forward and tilted herself towards him. ‘What stops you?’

‘What?’

‘What stops you killing her?’

Dr. Lennox sat upright and smoothed his moustache down with his index finger. ‘Because I don’t want to go to prison, and it’s wrong.’

Vivian remained angled forwards. ‘So, you choose to give her life because of the consequences?’

Dr. Lennox picked up his pen again and flicked it on and off with his thumb. ‘Where’s this going?’

Vivian smiled. ‘Imagine if there were no consequences? If you could kill without repercussions, your choices might be different.’

‘Yes, but -‘

‘I’ve gone a little off tangent.’ Vivian repositioned herself back into the creaking chair. ‘Basically, I can take away illness but then it gets passed on.’

Dr. Lennox rubbed his forehead with his pen free hand. ‘Why? Why does it get passed on?’

Vivian shrugged her left shoulder. ‘I don’t know. When I first realized what I could do, cure people, I thought it was amazing, indeed a gift. But I found that whoever I touched after ‘curing’ someone else came down with what I had removed.’

Dr. Lennox stared at Vivian, his eyes flickering all around her face. ‘I have so many questions. When you say touch, would brushing past someone cause you to take or give illnesses?’

Vivian shook her head. ‘No, I’ve honed my ‘technique’ over the years. I now squeeze and concentrate my mind to make it happen. Kind of like channeling it.’

Dr. Lennox nodded. ‘When you transferred illnesses in here, was that random or planned?’

‘Planned. Sort of.’ Vivian smiled.

‘Sort of?’

‘I always knew which patients I wanted to cure, that was the planned part. Giving their illnesses to others was a byproduct.’

Dr. Lennox placed the pen down on the desk protector. ‘Chosen at random?’

‘Well, not completely random, I didn’t draw names out of a hat.’ Vivian laughed and fiddled with her hair, repositioning a hair grip. ‘I’d see who else was coming in that same day for bloods, and choose off the list who was the least deserving.’

Dr. Lennox sunk his head into his hands. ‘Playing God.’

‘I don’t believe in God, I was merely making choices.’ Vivian frowned.’ Wouldn’t you?’

Dr. Lennox lifted his head slowly. ‘No, I couldn’t pick someone to die. That’s against my oath. And my humanity.’

‘You think it’s fair that Annie Kenwood dies from cancer, leaving her husband to look after her two children, while Grant Bailey abuses his body with illegal drugs and lives a long and happy life?’

‘No, but that’s life, that’s not for us to judge that’s for -‘

‘God to decide, but there is no God so why shouldn’t it be up to you, or I, or anyone else decent to judge?’ Vivian pursed her lips together and curled her hands into gripped fists.

‘But you’ve given a death sentence to seven people.’ Dr. Lennox grimaced. ‘You’ve killed seven people.’

‘I’ve saved seven people. Seven more deserving people.’ Vivian smiled. ‘It cancels out.’

The doctor rubbed his head. ‘Why can’t you just take away the illness? Why do you have to give it to someone else?’

Vivian gesticulates with her hands, as if swatting a fly away. ‘I don’t know. It just happens. That’s my curse. If I take away illness and don’t deliberately pass it on quickly, say within a day, the illness transfers with less effort to anyone. If I didn’t choose someone and pass it on, it would pass on by a random handshake, or hug with a loved one, or squeezing a friend’s hand. So I have to pass it on.’

‘Why don’t you just stop doing it? Don’t take illnesses and don’t pass them on, just let nature take its course.’

‘Because having the power is addictive. It’s wrong and it’s consuming but it’s also an immense rush.’ Vivian’s eyes sparkle. ‘And it’s not all life and death, I have a little fun with it too.’

‘Fun?’

‘I don’t just have the power to cure terminal doom and gloom stuff, I can cure hay fever, migraines, conjunctivitis, colds and such like.’

‘And you give those to others?’

‘Yes, I give those to people who have only slightly annoyed me.’ Vivian laughed.

Dr. Lennox lowered his head in hands once more. ‘Oh Vivian, I wish I hadn’t asked you now.’

Vivian’s smile ebbed away. ‘Why?’

He rubbed his face as he lifted it up to look her in the eye. ‘Because I can’t have you working here anymore. I have to protect my patients.’

‘But I’m saving the nice ones, you’re only going to be protecting horrid people, that doesn’t make sense.’ Vivian’s eyes widened and her voice softened. ‘Think of all the good souls I can save here.’

Dr. Lennox’s face toughened up. ‘How can you save souls when you don’t believe in God?’

Vivian sighed. ‘So, you don’t want to work with me? Help me choose?’

‘No. It’s wrong, you have to go.’ He placed his hands down onto the desk. ‘And I can’t give you a reference.’

Vivian swallowed hard and reached across, squeezing his hands tightly. ‘But I’ve been so loyal to you.’ She stared deeply into his eyes, still squeezing his hands.

Dr. Lennox pulled his hands away and stood up from the desk. ‘What did you do?’

Vivian relaxed back into the chair and smiled a satisfying smile.

Dr. Lennox’s eyes flickered between his hands and Vivian. ‘Have you given me cancer?’

Vivian laughed. ‘No, that’s not going to keep me my job here is it? I don’t want revenge, I just want to keep my job so I can keep on doing my good work.’

Dr. Lennox clutched at his chest, pain escaping from his face.

‘On my way to work this morning a man had a cardiac arrest in the coffee shop.’

The doctor fell back into his chair, he tried to grab at the phone but just knocked it onto the floor.

‘I saved his life, the man in the coffee shop, he always let me go in front of him in the queue. I took away his heart attack.’

Dr. Lennox, pale and clammy, tried to speak but words were trapped and movement slowed.

‘I’ve been careful who I’ve touched today, I was saving it for pervy Duncan this afternoon. He’ll have to wait now.’ She picked up the lists from the desk and fed them into the shredder, then placed the phone back on the desk. Staring at the lifeless body opposite her she sighed. ‘Oh Paul, we could have worked so well together.’

Vivian picked up phone and dialed 999. ‘Ambulance. I’m at Mainwaring Surgery, one of our doctors has had a heart attack, please hurry.’ While holding onto the phone in one hand she opened the door with the other and shouted down the corridor.

‘I need some help here!’

A Colonoscopy Adventure

Published January 19, 2015 by Naomi Rettig

I arrived bright and early at Nevil Hall Hospital. When I say bright I of course mean the day was bright not me. I was feeling hollow and fantasizing about soup – carrot and coriander. I also had the shakes. My body wasn’t enjoying the effects of no food for twenty hours and it certainly didn’t like the lava waterfall the night before courtesy of ‘klean prep’. Horrific and no more will be said of that.
I reported to the desk of the LLanwenarth day surgery suite, which makes it sound quite glamorous, and waited my turn. A lovely nurse called Judy checked me in and took all my details, my allergies: penicillin, animal saliva and fur, broad beans. I’m guessing they only needed to know about the penicillin allergy. Judy then discovered my blood pressure was a little high – no surprise as I was in the middle a panic attack. I was given wrist bands on each arm (appearing like I’d been to a really good festival) and an extra red one alerting anyone of my penicillin allergy. I was disappointed I didn’t have one alerting people to not feed me broad beans.
Judy then left the room for me to strip off and change into the fashionable hospital gown. I’m being sarcastic, it was anything but fashionable. I know these have to be low budget but surely they could find material suppliers with cheap funky designs. I’d want disco cats on mine. After a quick sit down in a side waiting room, doing some last minute Facebooking and a quick Kindle read, I was whisked into the treatment room.
My veins are cowardly and like to play hide and seek and thought it would be great fun to disappear completely. It took a full ten minutes for the surgeon to get a cannula in a vein. The nurse had looked first and decided she’d leave it to the surgeon as she couldn’t find any at all to even have a stab at. Now ten minutes may not sound long but when you are needle and hospital phobic and already struggling to hold onto happy thoughts to stay in your happy place, (a snowy winter forest with a wolf watching over me), having people tapping all over your arms and hands to find a vein seems like hours. The surgeon kept apologising for my uncooperative veins while he tapped. It reminded me of when seagulls tap the ground to get worms to rise to the surface.
I was given a drug first to make me woozy, it did and I felt nicely fuzzy headed. Then I was given anesthetic to make me sleepy and floating but not go under. I don’t know if I had a little too much but my blood pressure dropped like Mafioso in concrete boots and I went under. That was my highlight. It was heavenly. I felt myself free falling slowly down through water with friendly pink and green spotty octopi and electric blue jellyfish buffeting me like mini trampolines as I sank. I felt so relaxed. So I wasn’t best pleased with the nurse for waking me up and I asked her to leave me with the octopus. She didn’t though and I had pain inside that I can’t even describe. Every time I cried out in pain I apologised straight away for being a baby. I requested ‘give me more’ meaning give me more drugs but it felt like this had been misinterpreted as give me more tubing up my backside!
The nurse was a star though and tried to keep me calm by reminding me how to breathe, always good to be reminded, and telling me that she would like to go and work in Canada but her boyfriend doesn’t want to leave the UK. I normally wouldn’t offer advice without being asked but the power of anesthetic removes the filter of tact. ‘Leave him behind’ was my helpful drugged up advice. She had lovely eyebrows and an unpronounceable Welsh name beginning with I. ‘Ooh that’s exotic! Where are you from?’ ‘Merthyr’.
I was wheeled to the wake up room and had three more lovely nurses looking after me, well, chatting by my bedside monitoring my blood pressure readings. Its great lying back with your eyes closed listening to other peoples conversations. I learnt that a nurse in another room was a boring stickler to the rules with no sense of humour but she had a sporty car with a double exhaust. Yes, a double exhaust – this was quite out of character apparently. One of the nurses around my bed had moved to Abergavenny from Bristol to be near her husband’s family but they were all horrid to her and she wanted to move back, but he didn’t want to move. ‘Leave him behind’ I shouted in my head. That seemed to be my stock advice of the day. Do what you want with your life not what others want you to do.
After sitting in a squeaky green pleather chair with a cup of tea (which tasted like the best tea ever) for half an hour I was discharged home with a report of a normal healthy colon and wind noises in my bowels sounding like a blue whale fighting with Chewbacca. Happy days.